# Use the AI Call Transcript Generator in ATZ CRM

> Generate AI call transcripts in ATZ CRM, transcribe past recorded calls, search transcripts, export text, and use AI Assist to summarize or extract key points.

Source: https://atzcrm.com/help/customer-relationship-management/calling/ai-call-transcript-generator/

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# Use the AI Call Transcript Generator in ATZ CRM

Generate AI call transcripts in ATZ CRM, transcribe past recorded calls, search transcripts, export text, and use AI Assist to summarize or extract key points.

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Quick Answer

To generate an AI call transcript, enable Record Call and Generate Call Transcript when starting a call. After the call, open the recording in Call Logs and click View Transcription. You can also generate transcripts for past recorded calls.

The AI Call Transcript Generator helps teams record calls, generate searchable transcripts, and extract useful notes from candidate or contact conversations.

## Quick Answer

Turn on **Record Call** and select **Generate Call Transcript** when starting a call. After the call, open **Call Logs**, click **View Transcription**, and review or export the transcript.

## Availability and Compliance

This feature is available on the **Business plan**.

Always obtain consent before recording or transcribing calls, and review applicable call recording laws in your region. Recording and transcription may require calling credits.

## Generate a Transcript During a Call

When initiating a call in ATZ CRM, turn on **Record Call** and check **Generate Call Transcript**.

## Access the Transcript

After the call ends, open the candidate or contact profile and go to **Call Logs**. Click **View Transcription** next to the call recording.

## Transcribe Past Calls

For previously recorded calls, open the recording in **Call Logs**, click **View Transcription**, and select **Generate Transcript**.

## Search and Review Transcripts

Click **View Transcription** to open the full transcript. You can search for specific words or timecodes to quickly find important parts of the conversation.

## Copy or Export a Transcript

Use **Copy** to copy the transcript to your clipboard, or **Export** to download it as a `.txt` file.

## Use AI Assist

Use **AI Assist** to process the transcript and generate:

-   Key points.
-   A concise summary.
-   Improved transcript formatting or clarity.

After AI processing, you can copy the result, replace the call log note with the generated content, or regenerate the output.

## Use Cases

### Candidate Screening Calls

Convert candidate conversations into searchable notes and summaries for faster follow-up.

### Client Discovery Calls

Capture requirements, concerns, and next steps from client conversations.

### Compliance and Audit Review

Keep call records, transcripts, and notes connected to the candidate or contact profile.

## Troubleshooting

### View Transcription Is Missing

Confirm the call was recorded and that your plan supports AI transcripts.

### Transcript Generation Fails

Check call size, audio quality, available credits, and whether the recording is accessible in Call Logs.

### Transcript Accuracy Looks Low

Accuracy can vary based on audio quality, background noise, accents, speaker overlap, and language clarity.

## FAQs

### What languages are supported?

The transcription engine supports many languages, including English, Spanish, French, German, Chinese, Arabic, Hindi, and others.

### Can I update the call log note with AI output?

Yes. After using AI Assist, choose **Replace** to update the call log note with the generated summary or key points.

### Are transcripts stored on the candidate or contact record?

Yes. Call transcripts are stored with the call activity on the relevant candidate or contact profile.

## Related guides

[Set Up Calling](https://atzcrm.com/help/customer-relationship-management/calling/set-up-calling/) [Use Native Dialer for Calls](https://atzcrm.com/help/customer-relationship-management/calling/native-dialer-calls/) [Send SMS Messages to Candidates and Contacts](https://atzcrm.com/help/customer-relationship-management/texting/send-sms-candidates-contacts/)

Need help?

## Talk to the ATZ CRM team

Use the in-app chat for product support, or book a demo if you want to see this workflow with your recruiting data.

[Request demo](https://calendly.com/armaan-atzcrm/30min) [Start free trial](https://secure.talenticx.com/sign-up?token=A7K9X2M4Q8P1Z6R3T5WY)

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