Vulnerability Management Policy
1. Purpose
The purpose of this policy is to establish a structured approach to identifying, assessing, prioritizing, and remediating vulnerabilities in ATZ CRM’s systems and services. By proactively managing vulnerabilities, ATZ CRM ensures the confidentiality, integrity, and availability of its platform, data, and infrastructure.
2. Scope
This policy applies to all:
- ATZ CRM-owned applications, systems, and services.
- Third-party tools and integrations used within ATZ CRM’s infrastructure.
- Employees, contractors, and partners who manage or access ATZ CRM systems.
3. Objectives
ATZ CRM’s vulnerability management program aims to:
- Minimize risks associated with vulnerabilities in its systems.
- Protect sensitive customer and organizational data.
- Comply with industry standards and legal requirements.
4. Roles and Responsibilities
- Security Team:
- Conduct vulnerability scans and risk assessments.
- Ensure timely remediation of identified vulnerabilities.
- Communicate risks and recommended actions to relevant stakeholders.
- Engineering Team:
- Implement fixes and patches for vulnerabilities.
- Collaborate with the security team on mitigations.
- All Employees:
- Adhere to security protocols.
- Report suspected vulnerabilities or security concerns promptly.
5. Vulnerability Management Process
5.1. Identification
- Conduct regular automated vulnerability scans using industry-standard tools (e.g., Nessus, Qualys).
- Monitor for vulnerabilities reported by customers, researchers, or third-party vendors.
- Stay updated on emerging threats through reputable sources (e.g., CVE databases, vendor advisories).
5.2. Classification and Prioritization
- Use the Common Vulnerability Scoring System (CVSS) to categorize vulnerabilities:
- Critical: Requires immediate remediation (within 24 hours).
- High: Remediated within 3 business days.
- Medium: Remediated within 7 business days.
- Low: Addressed in the next scheduled maintenance cycle.
5.3. Remediation
- Deploy patches and updates for affected systems as soon as possible.
- Implement compensating controls if patches are not immediately available.
- Retest resolved vulnerabilities to ensure they are fully addressed.
5.4. Monitoring and Reporting
- Continuously monitor systems for signs of active exploitation.
- Maintain detailed records of identified vulnerabilities, remediation efforts, and timelines.
- Generate monthly reports for management review.
6. Vulnerability Disclosure Program (VDP)
ATZ CRM encourages responsible disclosure of vulnerabilities by external researchers or users.
- How to Report: Email support@atzcrm.com with detailed information about the issue.
- Acknowledgment: We will acknowledge reports within 48 hours.
- Assessment: Reports are evaluated, and appropriate actions are taken based on the risk level.
7. Compliance
This policy aligns with industry best practices and applicable regulatory requirements, including:
- General Data Protection Regulation (GDPR).
8. Policy Review
This policy will be reviewed annually or after significant security incidents to ensure its relevance and effectiveness.
9. Contact Information
For questions, feedback, or to report vulnerabilities, contact us at:
- Email: support@atzcrm.com
Why This Policy Matters
At ATZ CRM, safeguarding customer data and maintaining a secure platform are our top priorities. This policy reinforces our commitment to staying ahead of security risks and delivering a reliable user experience.