AI Call Recording
Automatically capture, transcribe, and analyse recruitment calls using AI that identifies key insights, next steps, and client-candidate context.
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Overview
Recruiters have vital conversations daily — but capturing, understanding, and acting on them is difficult at scale. ATZ CRM's AI Call Recording brings structure, insight, and automation to every conversation.
🔗 Integrated VoIP Recording
Automatically record calls through seamless integrations with platforms like Aircall, Dialpad, RingOver, and Maqsam. Recordings are securely stored and instantly linked within ATZ CRM workflows — with built-in compliance notifications.
✍️ Advanced AI Transcription
Convert every call into searchable, structured transcripts. Our AI accurately identifies speakers, captures context, and understands recruitment-specific language — so you never need to replay calls to find key details.
🧠 Intelligent Call Summarisation
Get concise, AI-generated summaries that highlight client requirements, objections, opportunities, and next steps — reducing manual effort while improving clarity across the team.
✅ Action Item Extraction
Let nothing slip through the cracks. The AI detects follow-ups, tasks, deadlines, and promises from your calls, and turns them into actionable to-dos — automatically added to your workflow.
📈 Conversation Intelligence
Analyze conversations for hiring signals, client sentiment, recruiter performance, and market trends. Gain insights that increase fill rates and uncover business development opportunities.
🔗 Knowledge Integration
Every transcript, summary, and recording is automatically linked to the relevant candidate or client profile — ensuring institutional knowledge stays within your CRM, not in individual inboxes.
Key Benefits
Eliminate the need for manual notes during recruitment calls
Instantly create searchable transcripts of key conversations
Capture critical job details and candidate feedback accurately
Share call summaries and insights across your team effortlessly
Preserve relationship history even when team members change
Uncover growth opportunities through AI call analysis
Boost recruiter efficiency by automating admin tasks
Maintain detailed placement records across every client
Ensure compliance with secure and transparent call logging
Turn every conversation into actionable recruitment intelligence
How It Works
Seamless VoIP Integration
Connect with Aircall, Dialpad, RingOver, Maqsam & more to auto-record recruitment calls directly within ATZ CRM.
AI-Powered Transcription
Convert conversations into accurate, searchable transcripts with speaker tags and industry-relevant context.
Recruitment-Focused Summaries
Automatically extract job details, objections, and key actions from every call with smart summarisation tuned for recruiters.
Actionable Task Detection
Detect tasks like CV sends, follow-ups, and interview scheduling mentioned during calls—automatically turned into reminders.
Call Intelligence & Insights
Evaluate call effectiveness, spot growth opportunities, and gather market trends with AI-driven call analytics.
Context-Rich Record Integration
Link recordings, transcripts, and insights to the right candidate or client profiles for full context and continuity.
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Use Cases
📞 Candidate Screening Calls
Capture key candidate info—skills, salary expectations, and preferences—without missing details or relying on manual notes.
📋 Client Requirement Briefings
Automatically document job specs, must-have skills, location preferences, and interview processes shared in client intake calls.
🗣️ Post-Interview Feedback
Record and analyse client feedback to ensure accurate candidate evaluations and data-backed shortlisting decisions.
💰 Offer & Rate Discussions
Track rate, salary, and offer terms in real-time to maintain transparency, protect margins, and avoid misunderstandings.
📈 Consultant Coaching
Use anonymised call insights for performance reviews, onboarding, and replicating top recruiter communication strategies.
Integrations
Aircall
Dialpad
RingOver
Maqsam
Zapier
Mobile Voice Calls
Looking for another integration?
We are constantly adding new integrations. Contact us to request a specific integration.
Request an integration →Frequently Asked Questions
🔒 Is call recording in ATZ CRM compliant with UK and EU data regulations?
Yes. ATZ CRM ensures full compliance with UK GDPR, EU GDPR, and DPA 2018. The system provides automated call recording notices, enterprise-grade encryption, access-level controls, retention policies, and full support for data subject access requests. We also offer compliance implementation guides tailored for recruitment workflows.
🧠 How does ATZ CRM identify placement opportunities from calls?
Our AI Copilot uses advanced natural language processing to detect placement leads, follow-ups, and candidate/client commitments—whether explicitly stated or implied. Tasks are auto-created, assigned, and synced with workflows, ensuring no opportunity falls through the cracks.
🤝 Can consultants share call recordings and insights across the team?
Yes. With role-based access settings, you can control who can view recordings, transcripts, or summaries—whether it’s limited to a recruiter, a specific team, or the full organization. Every access event is logged for full compliance and transparency.
📱 Can I record calls from mobile phones or only VoIP systems?
ATZ CRM supports call recording from both VoIP (like Aircall, Maqsam, Dialpad) and mobile devices. Consultants can record via our mobile app or dedicated call routing system. All recordings are processed with the same AI transcription and insights pipeline.
💬 How accurate is the AI transcription for technical recruitment calls?
ATZ CRM delivers high transcription accuracy even for complex technical discussions. Our AI models are trained on recruitment and domain-specific vocabulary, recognizing terms from software development, engineering, data science, and more. The system also handles speaker differentiation and context, making transcripts highly usable for candidate evaluation, feedback, and follow-ups.
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