Client process audit
Measure whether feedback speed, interview scheduling, and decision ownership are helping or hurting submissions.
Use this form when an agency wants to improve how a role moves from intake to shortlist, interview, offer, and placement.
When to use it
This form helps agencies understand where the hiring journey slows down or becomes unclear. It is useful for both candidate-facing improvements and client process coaching.
Measure whether feedback speed, interview scheduling, and decision ownership are helping or hurting submissions.
Learn whether candidates felt informed from first contact through final decision.
Identify handoff gaps between sourcing, screening, submission, interview, and offer stages.
Form fields
The form should isolate each stage of the hiring process so recruiters can find the exact point where friction appears.
Measure the timeline and whether people knew what was happening.
Ratings for first response, shortlist review, interview scheduling, feedback timing, and offer communication.
Question asking which stage felt slowest or most unclear.
Open comment field for missed updates, repeated questions, or unclear ownership.
Field showing whether the respondent is a candidate, client, interviewer, recruiter, or manager.
Connect process feedback to hire quality and stakeholder confidence.
Questions on role clarity, shortlist relevance, interview preparation, and decision criteria.
Rating for whether the process respected candidate time and client urgency.
Suggestion field asking what single change would improve the next search.
Recruiter note for whether the issue requires client coaching, workflow change, or internal training.
Recruiter workflow
Use the form after a completed search, delayed role, or repeated process complaint so the feedback is tied to a real hiring journey.
Connect feedback to a specific job order, client, role family, or recruiter workflow.
Check timelines, stage changes, and communications before deciding what needs fixing.
Assign a clear owner for the most important improvement instead of collecting comments without action.
Common mistakes
Process feedback becomes noise when every stage is mixed together and no one owns the improvement.
Ask about specific stages rather than asking whether the overall process was good or bad.
A candidate, hiring manager, and recruiter may experience the same delay very differently.
Feedback should create a change owner, otherwise the next role repeats the same friction.
ATZ CRM workflow
ATZ CRM helps recruiters review hiring activity, stage timing, communication history, and client feedback inside one recruitment workflow.
FAQ
Quick answers for using the hiring process feedback form in a live recruiting process.
Candidates, hiring managers, interviewers, recruiters, and account owners can all complete it when their perspective helps explain a process issue.
Review it after key roles, difficult searches, client complaints, or monthly operations meetings where process improvements are discussed.
A candidate survey focuses on the candidate’s journey, while a hiring process form can include clients, interviewers, recruiters, and operational bottlenecks.