Better manager support
Admins can help troubleshoot mailbox questions, review coverage needs, and support recruiters without relying only on forwarded messages.
July 2026 Communication visibility
Admin Mailbox Access, Activity Columns and Incoming Calling
ATZ CRM added admin mailbox access, WhatsApp and LinkedIn activity columns, and incoming calling so teams can manage communication context with fewer blind spots.
Admins can view recruiter mailboxes from ATZ CRM
Candidate and Contact lists show Last WhatsApp Message columns
Candidate and Contact lists show Last LinkedIn Message columns
Recruiters can purchase phone numbers for incoming calls
Teams can answer and manage inbound calls without leaving the platform
Quick answer
What changed for recruiters?
This communication update gives administrators a clearer view of recruiter mailboxes, adds Last WhatsApp Message and Last LinkedIn Message columns to candidate and contact lists, and lets teams purchase phone numbers to receive incoming calls inside ATZ CRM.
What changed
What this update changes
Administrators can now access recruiter mailboxes inside ATZ CRM. This helps managers support users, review communication context, and understand mailbox activity when a recruiter needs help or coverage.
Candidate and Contact list pages now include Last WhatsApp Message and Last LinkedIn Message columns. Recruiters can see recent channel activity at a glance and filter lists based on communication recency.
Incoming Calling is now available. Teams can purchase phone numbers within ATZ CRM and receive, answer, and manage inbound calls from the same workspace they use for candidate and client records.
Together, these changes give recruitment teams a better view of communication activity across email, WhatsApp, LinkedIn, and phone calls.
Why it matters
Why it matters to recruiters
Recruiters are often measured on speed, quality, and follow-through. This update is designed to reduce manual work, protect useful context, and help teams keep hiring activity moving with fewer handoffs.
Faster channel prioritization
Last-message columns help recruiters identify candidates or contacts who recently engaged on WhatsApp or LinkedIn.
Cleaner inbound call handling
Recruiters can manage incoming phone conversations from the recruiting workspace instead of switching to a separate phone tool.
More complete communication context
Email, social messaging, WhatsApp, and calling activity can be reviewed with stronger record-level context.
Before and after
How the workflow changes
Before
Admins had limited visibility when helping recruiters troubleshoot mailbox or communication questions.
After
Admin mailbox access gives managers a clearer path to support users and review email context.
Before
Recruiters opened records or channel views to understand recent WhatsApp or LinkedIn activity.
After
List columns surface the latest channel touchpoints so recruiters can filter and prioritize faster.
Before
Inbound calls were handled through separate phone workflows that could disconnect from CRM context.
After
Purchased numbers and incoming call handling bring phone conversations closer to candidate and client records.
How recruiters use it
How the workflow works
The exact setup depends on your workspace and permissions, but the core workflow is built to keep recruiters closer to the record, the next action, and the right team context.
1
Review communication coverage
Admins can inspect mailbox context when a recruiter needs support, coverage, or troubleshooting.
2
Add activity columns to lists
Use Last WhatsApp Message and Last LinkedIn Message columns when reviewing Candidate or Contact lists.
3
Filter by recent channel activity
Narrow lists to people who have recent communication signals and may need a faster response.
4
Set up incoming calling
Purchase phone numbers for the team and route inbound calls into the ATZ CRM communication workflow.
5
Connect the call to the record
Use the call context to update notes, tasks, stages, or follow-up ownership after the conversation.
Feature-specific details
Extra context for this update
Some releases affect more than one recruiting workflow. These notes explain the practical details recruiters, admins, or managers may want to review before rolling the update out to the team.
Team control
How managers can use this responsibly
Communication visibility should help teams support recruiters and candidates, not create noisy oversight.
- Use admin mailbox access for support, coverage, handover, and workflow review scenarios.
- Make sure recruiters understand how mailbox visibility is used inside the team.
- Use activity columns to prioritize response timing, not to chase every channel update immediately.
- Keep inbound call handling aligned with consent, recording, and regional phone rules where applicable.
Best fit
Teams that benefit most
Recruitment managers supporting recruiter mailboxes
Teams that communicate across email, WhatsApp, LinkedIn, and calls
Agencies that want stronger follow-up visibility from list pages
Recruiters handling inbound candidate or client calls
Operations users managing communication coverage across desks
Helpful next steps
Related ATZ CRM pages
Email detail page Understand how email conversations are reviewed inside ATZ CRM. WhatsApp and LinkedIn Notifications See the April update that improved real-time visibility for channel messages. WhatsApp Messaging feature Explore WhatsApp communication workflows for candidate and client engagement. LinkedIn Messaging feature Review LinkedIn outreach workflows connected to recruiting records. Set up calling Review how calling is configured before recruiters use phone workflows. Twilio Calling and Texting integration See the integration path behind calling and texting communication in ATZ CRM.
Quick answers
Common questions
What does Admin Mailbox Access help with?
It helps administrators support recruiters, review mailbox context, and manage coverage when communication needs team visibility.
Where do WhatsApp and LinkedIn activity columns appear?
They appear on Candidate and Contact list pages so recruiters can see recent channel activity without opening every record.
Can recruiters filter by the new activity columns?
Yes. The columns are designed for quick visibility and advanced filtering around WhatsApp and LinkedIn communication recency.
What changed with Incoming Calling?
Teams can purchase phone numbers in ATZ CRM and receive, answer, and manage incoming calls from the platform.
Does incoming calling replace call notes?
No. Recruiters should still capture useful context, next steps, and ownership after an inbound conversation.
Who should manage mailbox and phone access?
Admins should manage access based on team policies, recruiter roles, coverage needs, and communication responsibilities.
See it in context
Review this update inside your recruiting workflow
Book a walkthrough with the ATZ CRM team to see how this update supports your jobs, candidates, and shortlist process.