Before sending SMS messages through ATZ CRM, confirm that recipients have provided appropriate consent to receive text communications from your organization.
Quick Answer
Use ATZ CRM to request SMS consent from candidates or contacts by email, then check consent status before sending SMS. ATZ CRM prevents SMS delivery when valid consent has not been recorded.
Why SMS Consent Matters
Text messaging is a highly personal communication channel. Recipients expect control over who can contact them by SMS.
Proper consent helps:
- Improve message delivery rates.
- Reduce spam complaints.
- Maintain carrier compliance.
- Protect your business from legal risk.
- Build trust with candidates and customers.
For US A2P registration requirements, see: US A2P 10DLC Registration and SMS Compliance.
Request SMS Consent in ATZ CRM
Select candidates or contacts from the list page and ask them for consent by email.
View SMS Consent Status
You can view a candidate or contact’s SMS consent status from their detail page while composing or sending an SMS.
ATZ CRM allows SMS messages only for recipients who have provided valid SMS consent. If consent is missing, the system prevents the SMS from being sent until consent is obtained.
What Counts as SMS Consent
SMS consent is the recipient’s agreement to receive text messages from your organization.
Consent should be:
Clear
The recipient should understand they are agreeing to receive SMS communications.
Voluntary
Recipients should not be automatically enrolled without their knowledge.
Specific
The purpose of the messages should be explained whenever possible.
Documented
Your organization should maintain records showing how and when consent was obtained.
Manage Opt-Out Requests
Recipients must be able to withdraw consent.
When a recipient opts out:
- Stop sending SMS communications promptly.
- Honor unsubscribe requests immediately.
- Maintain records of opt-out activity.
- Avoid re-subscribing the person without new consent.
Common opt-out keywords include:
- STOP
- UNSUBSCRIBE
- CANCEL
- END
When a recipient replies with STOP or a similar opt-out message, Twilio blocks further messaging to that recipient from its side.
Use Cases
Candidate Interview Updates
Request consent before sending interview reminders, screening updates, or job opportunity text messages.
Contact Follow-Ups
Capture consent before texting client contacts about meetings, appointments, or business updates.
Compliance Review
Use consent status to decide whether SMS is allowed before launching one-to-one or bulk texting.
Troubleshooting
SMS Cannot Be Sent
Check whether the candidate or contact has valid SMS consent. ATZ CRM blocks SMS sending when consent is missing.
Consent Email Was Not Received
Ask the recipient to check spam or junk folders and confirm the email address on the record is correct.
Recipient Opted Out
Do not send further SMS messages unless new valid consent is collected according to your compliance process.
FAQs
Can I send SMS without consent in ATZ CRM?
No. ATZ CRM prevents SMS sending when valid consent has not been recorded.
Is consent required for both candidates and contacts?
Yes. Candidates and contacts must provide valid SMS consent before receiving text messages.
Should consent be documented outside ATZ CRM too?
Maintain records according to your organization’s legal and compliance requirements, especially for A2P registration and audit review.