Some Outlook, Office 365, and Zoho email accounts need third-party sync enabled before they can connect to ATZ CRM.
Quick Answer
For Outlook or Office 365, enable POP/IMAP from Mail > Sync email. For Zoho, enable IMAP Access from Mail Accounts settings.
Enable Sync for Office 365 or Outlook
- Open Outlook on the web and sign in.
- Click the gear icon.
- Select View all Outlook settings.
- Open Mail > Sync email.
- In POP and IMAP, enable third-party access.
- Click Save.
After this, the Outlook or Office 365 account is ready to connect to ATZ CRM.
Enable Sync for Zoho
- Log in to Zoho Mail.
- Open settings from the gear icon.
- Go to Mail Accounts.
- Open IMAP Access.
- Select the Zoho account.
- In the IMAP tab, enable IMAP Access.
After this, the Zoho account is ready to connect to ATZ CRM.
Next Steps
After enabling sync, connect the mailbox:
Also review: Email policy compliance.
Troubleshooting
IMAP Option Is Disabled
Ask your email administrator to allow third-party or IMAP access.
Connection Still Fails
Confirm credentials, server settings, provider security rules, and whether app passwords are required.
Sync Is Slow
Initial sync can take time after connecting, especially for older email history.
FAQs
Is this required for every Gmail account?
No. Gmail usually uses the Google OAuth connection flow, not manual IMAP setup.
Is Zoho connected through IMAP?
Zoho commonly requires IMAP access for third-party email sync.
Should I contact my provider admin?
Yes, if you cannot find or change POP/IMAP settings.